Refund Policy

Last Updated: January 15, 2025

At DutchStrategy, we are committed to providing high-quality strategic planning frameworks and resources. This Refund Policy explains our approach to refunds and cancellations for any paid services or products we may offer.

1. Overview

We want you to be completely satisfied with your purchase. However, given the nature of digital content and strategic consulting services, refunds are subject to specific conditions outlined in this policy.

2. Free Content and Resources

The following are provided free of charge and are not subject to refund requests:

• Website access and browsing
• Free white papers and downloadable resources
• Blog articles and educational content
• Newsletter subscriptions
• Contact and inquiry services

3. Paid Services and Products

3.1 Digital Products

If we offer premium digital products (such as enhanced white papers, courses, or exclusive content), the following refund terms apply:

Refund Eligibility:

• 14-Day Window: Refund requests must be submitted within 14 days of purchase
• Limited Access: Refunds are only available if you have accessed less than 20% of the digital content
• Technical Issues: Full refunds are provided if technical problems prevent access and cannot be resolved within 5 business days

Non-Refundable Circumstances:

• You have downloaded or accessed the majority of the content
• More than 14 days have passed since purchase
• You simply changed your mind after accessing the content
• You failed to read the product description or requirements

3.2 Consulting and Advisory Services

For strategic planning consultations or advisory services:

Refund Eligibility:

• Before Service Delivery: Full refund available if cancelled at least 48 hours before the scheduled consultation
• Service Quality Issues: Partial refunds may be considered if you are dissatisfied with the service quality, subject to review
• Non-Delivery: Full refund if we fail to provide the agreed services

Non-Refundable Circumstances:

• Cancellations made less than 48 hours before scheduled consultation
• No-shows without prior cancellation notice
• Services already rendered
• Dissatisfaction based on subjective expectations not related to service quality
• Failure to implement recommendations or follow through on agreed action items

3.3 Subscription Services

If we offer subscription-based access to premium content or services:

Refund Terms:

• First Month: Full refund available within 7 days of initial subscription if less than 20% of content has been accessed
• Ongoing Subscriptions: No refunds for partial months; cancellation takes effect at the end of the current billing period
• Annual Subscriptions: Prorated refunds may be considered on a case-by-case basis for unused months, minus a 20% administrative fee

Cancellation Process:

• Subscriptions can be cancelled at any time through your account settings or by contacting us
• Cancellation prevents future charges but does not automatically entitle you to a refund
• You retain access to subscription content through the end of the paid period

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact us via email at [email protected] or phone at +442623366900
2. Include the following information:
   • Your full name and contact information
   • Order/transaction number or confirmation email
   • Date of purchase
   • Product or service purchased
   • Detailed reason for the refund request
3. Allow us to review your request (typically within 3-5 business days)
4. We may request additional information to process your refund

4.2 Refund Review Process

Upon receiving your refund request, we will:

• Acknowledge receipt within 1 business day
• Review your request against our refund policy criteria
• Verify purchase details and usage/access history
• Notify you of the approval or denial of your refund within 5 business days
• If approved, process the refund within 7-10 business days

4.3 Refund Method

Approved refunds will be processed as follows:

• Refunds will be issued to the original payment method used for purchase
• Credit card refunds typically appear within 5-10 business days, depending on your card issuer
• PayPal refunds are typically processed within 3-5 business days
• Bank transfers may take 7-14 business days to appear in your account

5. Partial Refunds

In certain circumstances, we may approve partial refunds:

• For services or products where some value has been received
• When technical issues temporarily affected access but were subsequently resolved
• For multi-session consultations where some sessions were completed satisfactorily
• For subscription services cancelled mid-billing period (prorated basis)

Partial refund amounts will be calculated based on the portion of the service or content not accessed or used.

6. Denied Refund Requests

Refund requests may be denied in the following situations:

• Request submitted outside the eligible refund window
• Evidence of substantial access to or use of the product/service
• Violation of our Terms and Conditions
• Suspected fraudulent activity or abuse of refund policy
• Failure to provide required information for refund processing
• Reason for refund does not meet our policy criteria

If your refund request is denied, we will provide a detailed explanation of the reason for denial. You may appeal the decision by providing additional information or clarification.

7. Exceptions and Special Circumstances

7.1 Technical Issues

If you experience technical difficulties accessing purchased content or services:

• Contact our support team immediately
• We will work to resolve the issue within 5 business days
• If the issue cannot be resolved, a full refund will be provided
• Technical issues do not include incompatibility with outdated systems or failure to meet minimum requirements clearly stated in product descriptions

7.2 Service Modifications or Discontinuation

If we significantly modify or discontinue a service you have purchased:

• We will provide at least 30 days' notice when possible
• Prorated refunds for unused portions of subscription services
• Alternative comparable services may be offered
• Full refunds for one-time purchases if service cannot be delivered as promised

7.3 Force Majeure

In cases of circumstances beyond our control (natural disasters, pandemics, civil unrest, etc.) that prevent service delivery:

• We will attempt to reschedule consulting sessions or extend access to digital content
• If rescheduling is not possible, prorated refunds will be provided
• We reserve the right to modify this policy in response to extraordinary circumstances

8. No-Refund Circumstances

• Change of Mind: After accessing significant portions of digital content
• Subjective Dissatisfaction: Based on personal preference rather than quality issues
• Failure to Use: Purchasing content or services and then not using them
• Violated Terms: If your access was terminated for violating our Terms and Conditions
• Expired Window: Refund requests submitted after the applicable deadline
• Third-Party Issues: Problems caused by third-party services outside our control
• Implementation Failure: Dissatisfaction resulting from your failure to implement recommendations
• Unrealistic Expectations: Expecting guaranteed results from strategic frameworks (which are educational in nature)

9. Chargebacks and Disputes

We take chargebacks and payment disputes seriously:

• Please contact us first before initiating a chargeback with your bank or payment provider
• Most issues can be resolved directly through our refund process
• Unjustified chargebacks may result in termination of access to services
• We will provide evidence of service delivery or product access to payment processors
• Multiple chargeback attempts may result in permanent ban from our services

10. Guarantee Terms

For services that include satisfaction guarantees:

• Guarantee terms will be clearly stated at the time of purchase
• You must comply with all requirements of the guarantee (e.g., providing feedback, attempting to resolve issues)
• Guarantee claims must be submitted within the specified timeframe
• Guarantees do not promise specific outcomes, only quality of service delivery

11. Educational Nature of Services

12. Currency and Payment Processing Fees

Regarding fees associated with refunds:

• Currency conversion fees are non-refundable
• Payment processing fees (typically 2-5% of transaction) are non-refundable
• Refund amounts may be reduced by these fees where applicable
• You are responsible for any fees charged by your bank or payment provider

13. Contact for Refund Inquiries

14. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the revised policy. We encourage you to review this policy periodically.

For purchases made before policy changes, the refund policy in effect at the time of purchase will generally apply unless the new policy is more favorable to you.

15. Governing Law

This Refund Policy is governed by the laws of England and Wales. Any disputes arising from refund requests or this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Fair Treatment Commitment

We are committed to treating all refund requests fairly and consistently:

• All requests are reviewed individually based on their merits
• We aim to respond to all refund requests within 5 business days
• You will receive clear explanations for any decisions made
• We welcome feedback on our refund process and policy

Thank you for choosing DutchStrategy. We appreciate your business and are committed to your satisfaction with our services.